.cookie-banner { display: none; }

Coronavirus (COVID-19)

Since the end of Plan B restrictions, TPO is now able to access post in the usual way. As it is generally quicker for us to process applications electronically, please continue to contact us by email or via our website where possible.

When contacting others as part of the complaints process, we cannot guarantee their response times. Updates will be posted here if there are any further changes to Covid-19 restrictions.

Pension Protection Fund (CAS-53215-W0T5)

Complainant: Mr Y

Complaint Topic: Other

Ref: CAS-53215-W0T5

Outcome: Not upheld

Appeal outcome: None

Respondent: The Board of the Pension Protection Fund

Type: Pension complaint or dispute

Date: 18 November 2021

Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Board of the Pension Protection Fund.

Complaint summary

Mr Y has complained that he has not been allowed to take a one-off lump sum from the PPF instead of receiving small amounts of periodic compensation.

View determination

Related decisions

[H] Computer Systems Ltd Pension Scheme (CAS-44039-Y6Q2)
Complainant: Mr E
Respondent: Aviva Life and Pensions UK Limited
Mrs D
Outcome: Not upheld
Complaint Topic: Other
Ref: CAS-44039-Y6Q2
Date: Wed 06 July 2022
Jones Brothers Retirement Benefits Scheme (CAS-50880-R5Q8)
Complainant: Mr A
Respondent: Aviva Life & Pensions UK Limited
Outcome: Not upheld
Complaint Topic: Other
Ref: CAS-50880-R5Q8
Date: Thu 30 June 2022

View all decisions