Skip to main content

Grosvenor National Ltd Retirement Benefits Scheme (PO-15521, PO-20938, PO-21459)

Complainant: Ms T (Ms Y, Mr N - the Additional Applicants)
Complaint Topic: Transfers: general
Ref: PO-15521 (PO-20938, PO-21459)
Outcome: Upheld
Appeal outcome: None
Respondent: Mr Robin Kench, Trustee of the Grosvenor National Ltd Retirement Benefit Scheme
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Ms T’s and the Additional Applicants’ complaints are upheld and, to put matters right, the Trustee shall comply with the directions set out in paragraphs 212 and 213 of this Determination.

Complaint summary

Ms T has complained that the Trustee invested the Scheme’s funds inappropriately, which has resulted in members’ benefits and rights in the Scheme being lost.

Two ‘Additional Applicants’ have complained on what I consider to be identical issues. Those complaints have been associated with Ms T’s complaint by my office. This means that the conclusions reached in respect of Ms T’s case apply equally to the associated cases.

Throughout this Determination I have referred to Mr Kench, in his role as the trustee of the Scheme, as the “Trustee”. Where I have referred to Mr Kench in any other capacity, for example as an employee of Pension Assist Limited (Pension Assist), I have referred to him as “Mr R Kench”.

View determination


Related decisions