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Old British Steel Pension Scheme (PO-18650)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: PO-18650
Outcome: Not upheld
Appeal outcome: None
Respondent: B.S. Pension Fund Trustee Limited
Open Trustees Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr N’s complaint and no further action is required by the Trustee.

Complaint summary

Mr N has complained that he should have been told about the change in the Cash Equivalent Transfer Value (CETV) calculation basis. He believes that, at the time that he transferred, the Trustee must have known that the new calculation basis was going to increase members’ CETVs, but he was not given any notice.

View determination


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