The GKN Group Pension Scheme (No.2) (PO-20989)
Mercer Limited, in its capacity as administrator of the Scheme
The complaint against the Trustee is upheld because it unnecessarily delayed Mr D’s application for an ill health retirement pension (IHRP) by approximately 50 weeks. To put matters right, the Trustee shall pay Mr D an amount equal to the IHRP he would have received had there been no delays by the Trustee in progressing his application.
The Trustee shall pay £1,000 to Mr D for the serious distress and inconvenience that Mr D has suffered, and Mercer shall pay £500 for Mr D’s additional distress and inconvenience caused by its inaction.
Mr D has complained that delays by the Trustee and Mercer, in dealing with his application for an IHRP, led to his IHRP commencing later than it should have done.
- NHS Pension Scheme (CAS-45134-J9S2)Complainant: Miss SRespondent: NHS BSAOutcome: Not upheldComplaint Topic: Ill HealthRef: CAS-45134-J9S2Date:
- The Royal Ordnance Pension Scheme (PO-29370)Complainant: Mr LRespondent: BAE Systems plc
Royal Ordnance (Crown Service) Pension Scheme Trustees Limited
Royal Ordnance plcOutcome: Not upheldComplaint Topic: Ill HealthRef: PO-29370Date: