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The GKN Group Pension Scheme (No.2) (PO-20989)

Complainant: Mr D
Complaint Topic: Ill Health
Ref: PO-20989
Outcome: Upheld
Appeal outcome: None
Respondent: GKN 2 Trustee 2018 Limited (the Trustee)
Mercer Limited, in its capacity as administrator of the Scheme
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint against the Trustee is upheld because it unnecessarily delayed Mr D’s application for an ill health retirement pension (IHRP) by approximately 50 weeks. To put matters right, the Trustee shall pay Mr D an amount equal to the IHRP he would have received had there been no delays by the Trustee in progressing his application.

The Trustee shall pay £1,000 to Mr D for the serious distress and inconvenience that Mr D has suffered, and Mercer shall pay £500 for Mr D’s additional distress and inconvenience caused by its inaction.

Complaint summary

Mr D has complained that delays by the Trustee and Mercer, in dealing with his application for an IHRP, led to his IHRP commencing later than it should have done.

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