Alliance Healthcare and Boots Retirement Savings Plan (PO-22185)
Ombudsman’s Determination
Outcome
I do not uphold Mr K’s complaint and no further action is required by
Complaint summary
Mr K has complained that he has lost investment opportunities due to problems he has experienced when requesting fund switches on L&G’s online platform (the Platform). He believes that this has resulted in a compounded loss of approximately £55,000 and has caused him distress and inconvenience.
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DownloadRelated decisions
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