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The Police Pension Scheme 1987 (PO-26238)

Complainant: Mr Y
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-26238
Outcome: Partly upheld
Appeal outcome: None
Respondent: The National Crime Agency
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The NCA is permitted to exercise discretion under Regulation K4 in this case. I am satisfied that it followed a reasonable process when exercising that discretion and making its decision. The complaint is upheld to the extent that the NCA contributed to Mr Y’s distress because it delayed providing him with a summary of his pension benefits.

Complaint summary

Mr Y's complaint concerns the NCA’s decision to exercise discretion under Regulation K4 of the Police Pensions Regulations 1987 (the 1987 Regulations) and withdraw his pension. Specifically, the NCA is not a “police force” and Regulation K4 does not apply to him.

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