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Complainant: Ms O
Complaint Topic: Automatic enrolment
Ref: PO-26505/CAS-13464-R4T8
Outcome: Not upheld
Appeal outcome: None
Respondent: SGW Lab Limited, formerly Segawa
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Ms O’s complaint and no further action is required by the Employer.

Complaint summary


Ms O has complained that the Employer:

· failed to automatically enrol her into the Scheme when she commenced employment; and

· was late in enrolling her and paying her contributions into the Scheme

View determination


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