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Armed Forces Pension Scheme 1975 (PO-26925)

Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-26925
Outcome: Partly upheld
Appeal outcome: None
Respondent: Veterans UK
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint against Veterans UK is partly upheld. To put matters right, Veterans UK shall pay Mr E £1,000 in recognition of the serious distress and inconvenience caused.

Complaint summary

Mr E has complained that he was given incorrect Pension Forecasts by Veterans UK, including one which referred to him receiving two lump sums and based on this information he took out a number of significant loans. He has asked for compensation, due to the stress caused and because he has been left in financial hardship.

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