HBOS Final Salary Pension Scheme (PO-39957)
Lloyds Banking Group Pensions Trustees Limited
Mrs L’s complaint is partly upheld and, to put matters right, for the part that is upheld, HBOS shall pay £500 to Mrs L, in recognition of the significant distress and inconvenience caused by its maladministration.
No further action is required by the Trustee.
Mrs L’s complaint is about HBOS’ refusal to grant her an ill health early retirement pension (IHRP) under the Scheme.
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