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HBOS Final Salary Pension Scheme (PO-39957)

Complainant: Mrs L
Complaint Topic: Ill Health
Ref: PO-39957
Outcome: Partly upheld
Appeal outcome: None
Respondent: HBOS plc
Lloyds Banking Group Pensions Trustees Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs L’s complaint is partly upheld and, to put matters right, for the part that is upheld, HBOS shall pay £500 to Mrs L, in recognition of the significant distress and inconvenience caused by its maladministration.

No further action is required by the Trustee.

Complaint summary

Mrs L’s complaint is about HBOS’ refusal to grant her an ill health early retirement pension (IHRP) under the Scheme.

View determination


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