We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

HBOS Final Salary Pension Scheme (PO-39957)

Complainant: Mrs L
Complaint Topic: Ill Health
Ref: PO-39957
Outcome: Partly upheld
Appeal outcome: None
Respondent: HBOS plc
Lloyds Banking Group Pensions Trustees Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs L’s complaint is partly upheld and, to put matters right, for the part that is upheld, HBOS shall pay £500 to Mrs L, in recognition of the significant distress and inconvenience caused by its maladministration.

No further action is required by the Trustee.

Complaint summary

Mrs L’s complaint is about HBOS’ refusal to grant her an ill health early retirement pension (IHRP) under the Scheme.

View determination

Download

Related decisions

  • Local Government Pension Scheme (CAS-100315-L7P0)
    Complainant: Ms H
    Respondent: Cafcass
    City of Bradford Metropolitan District Council
    Outcome: Not upheld
    Complaint Topic: Ill Health
    Ref: CAS-100315-L7P0
    Date:
  • NHS Pension Scheme (CAS-43423-R8C4)
    Complainant: Mrs N
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Ill Health
    Ref: CAS-43423-R8C4
    Date:
View all decisions