Hogg Robinson (1987) Pension Scheme (CAS-30511-T8M5)
Xafinity
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by the Trustee or Xafinity.
Complaint summary
Mr R’s complaint concerns the delays that occurred when trying to transfer his pension benefits (his benefits) away from the Scheme. He asserts that he has incurred a financial loss because of the delays, as the cash equivalent transfer value (CETV) of his benefits had reduced before the transfer was completed.
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