The Ryland Group Pension Scheme (CAS-31053-J5J5)
Complainant: Mr S
Complaint Topic: Other
Ref: CAS-31053-J5J5
Outcome: Upheld
Appeal outcome: None
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
The complaint is upheld against Prudential because:
· it provided Mr S with incorrect information; and
· this situation has caused Mr S distress and inconvenience.
Complaint summary
Mr S’ complaint concerns the error Prudential made in 2014, in transferring his pension that was subject to a Pension Sharing Order (PSO) in favour of his ex-wife, to his pension with Rowanmoor (the SSAS).
View determination
DownloadRelated decisions
- Chapelthorpe Plc Pension Fund (CAS-48034-F7Z2)Complainant: Mr RRespondent: Trustees of the Chapelthorpe Plc Pension FundOutcome: Partly upheldComplaint Topic: OtherRef: CAS-48034-F7Z2Date:
- The Old Boy Trust (CAS-43783-B9R4, CAS-65180-W1S8, CAS-65175-F2D7)Complainant: Mr N, Mr E and Mrs ERespondent: Hartley Pensions LtdOutcome: Partly upheldComplaint Topic: OtherRef: CAS-43783-B9R4, CAS-65180-W1S8, CAS-65175-F2D7Date: