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The Ryland Group Pension Scheme (CAS-31053-J5J5)

Complainant: Mr S
Complaint Topic: Other
Ref: CAS-31053-J5J5
Outcome: Upheld
Appeal outcome: None
Respondent: Prudential
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint is upheld against Prudential because:

· it provided Mr S with incorrect information; and

· this situation has caused Mr S distress and inconvenience.

Complaint summary

Mr S’ complaint concerns the error Prudential made in 2014, in transferring his pension that was subject to a Pension Sharing Order (PSO) in favour of his ex-wife, to his pension with Rowanmoor (the SSAS).

View determination


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