Local Government Pension Scheme (CAS-32624-Z3X3)
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by the Council.
Complaint summary
Mrs N’s complaint concerns delays that she says took place when she requested a transfer of her benefits out of the Scheme. She maintains that, as a result of these delays, she was not able to complete the transfer as she was within a year of her normal retirement date (NRD).
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Mercer
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