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Police Pension Scheme (1987) (CAS-32925-V0X2)

Complainant: Mr D
Complaint Topic: Misquote/misinformation
Ref: CAS-32925-V0X2
Outcome: Not upheld
Appeal outcome: None
Respondent: Northamptonshire Police
Kier Business Services Limited
Equiniti Paymaster
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr D’s complaint and no further action is required by NP, Kier or Equiniti. 

Complaint summary

Mr D’s complaint against Equiniti, the former Scheme administrator, is that it misinformed him in a pension quotation that he was entitled to an additional lump sum payment from the Scheme when he reached age 55. Mr D says he has suffered stress and a financial loss as a result of the incorrect information. He considers that he should be paid the additional lump sum or receive a sufficient explanation as to why he is not entitled to it.

View determination


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