Royal London Group Pension Scheme (CAS-33480-L6J3)
Complainant: Mr H
Complaint Topic: Fund switches
Ref: CAS-33480-L6J3
Outcome: Not upheld
Appeal outcome: None
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr H’s complaint and no further action is required by Royal London.
Complaint summary
Mr H has complained that Royal London unreasonably switched his investments out of the Scheme’s With-Profits fund. Mr H says that he was not made aware that this would occur as he had passed his selected retirement date (SRD) but had not confirmed his intention to defer claiming benefits.
View determination
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