Electricity Supply Pension Scheme (CAS-33500-K3T7)
Complainant: Mr E
Complaint Topic: Administration
Ref: CAS-33500-K3T7
Outcome: Not upheld
Appeal outcome: None
Respondent: UK Power Networks (Operations) Ltd
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by UKPN.
Complaint summary
Mr E has complained that his pensionable pay has been miscalculated and therefore his retirement benefits have been understated.
Mr E says that the method of calculation used has “put him at a loss of around £97 per year” since his retirement in 2009. He asks UKPN to recalculate his entitlement and to compensate him for the shortfall in pension payments.
View determination
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