Principal Civil Service Pension Scheme (CAS-37803-K0V7)

Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by the Cabinet Office, MyCSP or the Employer.

Complaint summary

Dr E has complained that he was provided with his annual pension saving statements (PSSs) by MyCSP significantly later than expected. He believes that had he received these earlier, he would have known that he had exceeded his Annual Allowance (AA).

He also complained about the following issues:-

· Underpayment of his Additional Voluntary Contributions (AVCs).

· Incorrect data provided to MyCSP by the Employer.

· Incorrect Annual Benefit Statements (ABSs).

· Delay in sending an alpha option pack.

· Delay in the Cabinet Office dealing with his complaint.

· Loss of interest from savings he had to use to pay a tax charge in 2017.