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Procter & Gamble Pension Fund (CAS-42805-L0B6)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: CAS-42805-L0B6
Outcome: Not upheld
Appeal outcome: None
Respondent: The Trustees of the Procter & Gamble Pension Fund
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustees is not upheld.  

Complaint summary

Mr N has complained that the Trustees provided him with retirement packs in 2017 and 2018 which did not specify that part of the pension would cease at his State Pension Age (SPA) in November 2019. 

Mr N says that he relied on these retirement packs to his financial detriment. Consequently, the temporary pension should be payable to him for life. 

View determination

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