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Scottish Teachers' Superannuation Scheme (CAS-42976-B4H7)

Complainant: Ms Y
Complaint Topic: Administration
Ref: CAS-42976-B4H7
Outcome: Upheld
Appeal outcome: None
Respondent: University of the West of Scotland
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms Y’s complaint is upheld and to put matters right, UWS shall pay Ms Y £500, in total, in recognition of the significant distress and inconvenience she has suffered. 

Complaint summary

Ms Y has complained about UWS’ offer of redress as it does not adequately compensate her for the time spent rectifying UWS’ errors.

View determination

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