Fidelity SIPP (CAS-43777-L6Q6)

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Fidelity.

Complaint summary

Mr E has complained that Fidelity provided a substandard service when dealing with an in-specie transfer of his pension assets from the Fidelity SIPP to the A J Bell SIPP. He contends that:- 

• The delays attributable to Fidelity, during the transfer process, have resulted in the loss of the £125 bonus payment which A J Bell had offered him.  

• He has spent a lot of time and effort dealing with this matter for which he should be suitably compensated by Fidelity.