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NHS Pension Scheme (CAS-43833-N8K7)

Complainant: Mr L
Complaint Topic: Death benefits
Ref: CAS-43833-N8K7
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority (NHS BSA)
South Tyneside NHS Foundation Trust (the Trust)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr L’s complaint. 

Complaint summary

Mr L, on behalf of the estate of his late wife, Mrs L, has complained that NHS BSA and the Trust, as Mrs L’s former employer, mishandled her application for ill health benefits on the grounds of her limited life expectancy. Mr L says that, because of the poor handling, his wife's estate has not been paid the correct amount.

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