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[H] Computer Systems Ltd Pension Scheme (CAS-44039-Y6Q2)

Complainant: Mr E
Complaint Topic: Other
Ref: CAS-44039-Y6Q2
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited
Mrs D
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr E’s complaint and no further action is required by Aviva or Mrs D.

Complaint summary

Mr E has complained that Aviva and Mrs D caused avoidable delays to the transfer of his entitlement within the Scheme to another arrangement with AJ Bell. Mr E would like to be redressed for his loss which he estimates to be £103,384.00.

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