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NHS Pension Scheme (CAS-44265-V3C8)

Complainant: Mrs Y
Complaint Topic: Administration
Ref: CAS-44265-V3C8
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mrs Y’s complaint and no further action is required by NHS BSA.  

Complaint summary

Mrs Y has complained that:- 

  • She was incorrectly told that she could not contribute to another Section of the Scheme while she was receiving her pension from the 1995 Section of the Scheme.  

  • She received a curt response from NHS BSA to an email she sent it.

View determination


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