DS Smith Group Pension Scheme (CAS-44663-Q3C3)
Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: CAS-44663-Q3C3
Outcome: Not upheld
Appeal outcome: None
Respondent: DS Smith Group Pension Trustee Limited
DS Smith Business Services Limited
DS Smith Business Services Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Employer.
Complaint summary
Mr Y complained that he made irreversible financial commitments based on information provided by the Trustee that overstated his pension entitlement under the Scheme for several years, causing him financial detriment.
View determination
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