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DS Smith Group Pension Scheme (CAS-44663-Q3C3)

Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: CAS-44663-Q3C3
Outcome: Not upheld
Appeal outcome: None
Respondent: DS Smith Group Pension Trustee Limited
DS Smith Business Services Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustee or the Employer.   

Complaint summary

Mr Y complained that he made irreversible financial commitments based on information provided by the Trustee that overstated his pension entitlement under the Scheme for several years, causing him financial detriment. 

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