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Debenhams Retirement Scheme (CAS-44987-C3D3)

Complainant: Mrs S
Complaint Topic: Transfers: general
Ref: CAS-44987-C3D3
Outcome: Not upheld
Appeal outcome: None
Respondent: Debenhams Pension Trust Ltd
Mercer
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by the Trustee, or Mercer.  

Complaint summary

Mrs S’ complaint against Mercer and the Trustee concerns delays in facilitating her transfer. Specifically:- 

  • She made a valid application to transfer the CETV of her benefits within three months of the guarantee date. Mercer intentionally delayed the transfer, in the knowledge that the Scheme would be entering a Pension Protection Fund (PPF) assessment period (the Assessment Period). She has suffered a financial loss as a direct result.

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