Debenhams Retirement Scheme (CAS-44987-C3D3)

Complainant: Mrs S

Complaint Topic: Transfers: general

Ref: CAS-44987-C3D3

Outcome: Not upheld

Appeal outcome: None

Respondent: Debenhams Pension Trust Ltd
Mercer

Type: Pension complaint or dispute

Date: 22 August 2022

Appeal: No

I do not uphold Mrs S’ complaint and no further action is required by the Trustee, or Mercer.

Mrs S’ complaint against Mercer and the Trustee concerns delays in facilitating her transfer. Specifically:-

She made a valid application to transfer the CETV of her benefits within three months of the guarantee date. Mercer intentionally delayed the transfer, in the knowledge that the Scheme would be entering a Pension Protection Fund (PPF) assessment period (the Assessment Period). She has suffered a financial loss as a direct result.

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