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NHS Pension Scheme (CAS-46663-M8L7)

Complainant: Mr N
Complaint Topic: Automatic enrolment
Ref: CAS-46663-M8L7
Outcome: Not upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr N’s complaint and no further action is required by NHS BSA.

Complaint summary

Mr N has complained that two months of pension contributions were automatically deducted from his earnings without his authority. He says that the deduction has left him in financial difficulty and asks for the contributions to be refunded.

View determination


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