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WM Morrisons section of the Aviva Master Trust (CAS-48041-Q1K0)

Complainant: Mr S
Complaint Topic: Automatic enrolment
Ref: CAS-48041-Q1K0
Outcome: Not upheld
Appeal outcome: None
Respondent: Trustee of the Aviva Master Trust
Aviva
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S​​’ complaint and no further action is required by ​Aviva.​

Complaint summary

Mr S ​has complained that Aviva automatically enrolled him into the Trust. Mr S has said:- 

  • He was enrolled into the Trust without his knowledge.  

  • Aviva sent the enrolment notification to a company website. 

  • He is seeking £250 in compensation for the distress and inconvenience caused.

View determination

Download

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