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Network Rail Defined Contribution Pension Scheme (CAS-49215-L8W8)

Complainant: Mr N
Complaint Topic: Fund switches
Ref: CAS-49215-L8W8
Outcome: Not upheld
Appeal outcome: None
Respondent: Network Rail Pension Trustee Limited
Capita Employee Solutions
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr N’s complaint and no further action is required by the Trustee or Capita. 

Complaint summary

Mr N's complaint concerns delays, incorrect information and poor customer service that he says he experienced when trying to switch his holding out of the NRDC Property Fund (the Fund). He estimates that the delay has cost him between £3,000 and £5,000 in investment income.

View determination


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