The Jaguar Pension Plan (CAS-50949-Z3M6)

Ombudsman’s Determination

Outcome

Mr R’s complaint against the Trustee and Mercer is partly upheld. To put matters right, the Trustee shall pay Mr R £1,000, and Mercer shall pay him £2,000, in recognition of the distress and inconvenience caused to him by the errors identified.

Complaint summary

Mr R has complained that he was given incorrect figures when considering his retirement. He says he relied on these figures when making his decision to take voluntary redundancy and retire early. He is seeking for either the Trustee or the administrator, Mercer, to make good the shortfall in income between that which was mistakenly stated to him and that which he has now been correctly quoted. 

He is also generally unhappy that JLT Benefit Solutions Limited (JLT), now part of Mercer, made several errors in its handling of his retirement and subsequent complaint, and says that it has failed to provide a reasonable solution despite suggestions that it would.