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Scottish Widows Personal Pension Scheme (CAS-51010-Y1R5)

Complainant: Mr R
Complaint Topic: Guaranteed annuity rate
Ref: CAS-51010-Y1R5
Outcome: Not upheld
Appeal outcome: None
Respondent: Scottish Widows
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr R’s complaint and no further action is required by Scottish Widows. 

Complaint summary

Mr R’s complaint concerns the guaranteed annuity rate (GAR) that was applicable to his pension. He asserts that he was unaware that there was a deadline to claim the GAR so he would like it reinstated. 

View determination


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