Baker Hughes UK Retirement Savings Plan (CAS-53733-D7N9)

Complainant: Mr S

Complaint Topic: Administration

Ref: CAS-53733-D7N9

Outcome: Not upheld

Appeal outcome: None

Respondent: Aviva

Type: Pension complaint or dispute

Date: 12 October 2022

Appeal: No

I do not uphold Mr S complaint and no further action is required by Aviva.

Mr S has complained that Aviva:

Delayed the switch from his Mercer Growth/Balanced risk fund (the Balanced fund) to the Mercer Cash Retirement (the Cash fund). He claims this resulted in him incurring a financial loss.
Incorrectly informed him, both before and after the switch, that the unit values were guaranteed, and the purchase of the funds would be at the “best price”.
Mismanaged his pension and failed to provide him with sufficient advice.

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