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The Railway Pension Scheme Greater Anglia Section (CAS-55335-N3F2)

Complainant: Mrs NiR
Complaint Topic: Death benefits
Ref: CAS-55335-N3F2
Outcome: Upheld
Appeal outcome: None
Respondent: Railpen (formerly RPMI)
Railways Pension Trustee Company Limited (RPTCL)
Abellio East Anglia Ltd, t/a Greater Anglia, (the Employer)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs NiR’s complaint is upheld and to put matters right Railpen and the Employer shall each make a payment of £17,506.48 to Mr D's estate.  

Complaint summary

Mrs NiR has complained, on behalf of the estate of her father, Mr D, that both the Trustee and the Employer unreasonably delayed settling Mr D’s benefits, causing the estate to incur an increased tax bill. The gross value of the benefit payable was £116,662. 

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