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NHS Pension Scheme (CAS-57719-D4V8)

Complainant: Dr S
Complaint Topic: Misquote/misinformation
Ref: CAS-57719-D4V8
Outcome: Partly upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Gloucestershire Health & Care NHS Foundation Trust
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA and Gloucestershire NHS Trust is partly upheld. To put matters right for the part that is upheld, NHS BSA and Gloucestershire NHS Trust shall each pay £250 to Dr S in recognition of the significant distress and inconvenience that she has been caused. 

Complaint summary

Dr S complained that she was given a number of pension estimates by NHS BSA, but when she decided to take her benefits, the final pension amount calculated was significantly lower than the previous estimates. 

Dr S said that if she had been given accurate figures in the estimates, she would have chosen to continue working part-time and not made the decision to retire. 

View determination

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