We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NHS Pension Scheme (CAS-57719-D4V8)

Complainant: Dr S
Complaint Topic: Misquote/misinformation
Ref: CAS-57719-D4V8
Outcome: Partly upheld
Appeal outcome: None
Respondent: NHS Business Services Authority
Gloucestershire Health & Care NHS Foundation Trust
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA and Gloucestershire NHS Trust is partly upheld. To put matters right for the part that is upheld, NHS BSA and Gloucestershire NHS Trust shall each pay £250 to Dr S in recognition of the significant distress and inconvenience that she has been caused. 

Complaint summary

Dr S complained that she was given a number of pension estimates by NHS BSA, but when she decided to take her benefits, the final pension amount calculated was significantly lower than the previous estimates. 

Dr S said that if she had been given accurate figures in the estimates, she would have chosen to continue working part-time and not made the decision to retire. 

View determination

Download

Related decisions

  • Aviva Staff Pension Scheme (CAS-53529-P0Z6)
    Complainant: Mr R
    Respondent: Aviva Staff Pension Trustee Limited (the Trustee)

    XPS Administration (XPS)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-53529-P0Z6
    Date:
  • The LV Employee Pension Scheme (CAS-65895-V7X9)
    Complainant: Mr K
    Respondent: The LV Pension Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-65895-V7X9
    Date:
View all decisions