Fidelity Master Trust – BNP Paribas Section (CAS-59523-Z4J8)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees

Complaint summary

Mr N complained that Fidelity did not provide him with timely information regarding the settlement periods of funds and failed to provide him with correct information on the deadline for receiving trading instructions. This meant that he did not instruct fund switches and missed out on a subsequent “equity market upturn”. 

Mr N states that this has caused him distress and his pension is almost £18,000 lower due to not being able to place switch instructions on 20 March 2020.