Aviva Personal Stakeholder Pension Policy (CAS-66862-L4X8)
Complainant: Mrs H
Complaint Topic: Administration
Ref: CAS-66862-L4X8
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs H’s complaint and no further action is required by Aviva.
Complaint summary
Mrs H’s complaint relates to poor administration of the Policy. She has said that on two occasions Aviva failed to increase her monthly contributions in time.
Mrs H has also complained that instead of reducing her monthly contributions in February 2021, Aviva suspended them for two months and she incurred difficulty in getting them reinstated.
View determination
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