Aviva Self Invested Pension Plan Policy (CAS-70420-L8L7)
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint and no further action is required by Aviva.
Complaint summary
Ms N has complained that when the Policy was transferred from Friends Life to Aviva, she was told that there would be no changes to the way the Policy was serviced.
Ms N has said that this has proved to be incorrect, as she no longer has online access to the Policy.
Ms N would like Aviva to pay for a financial advisor so that she can find a comparable policy with online access, and Aviva should also pay any costs she incurs in transferring the Policy to another provider.
View determination
DownloadRelated decisions
- Selven Pension Scheme (CAS-45657-B7R7)Complainant: Mr RRespondent: Westbridge Pension Administration LimitedOutcome: Partly upheldComplaint Topic: AdministrationRef: CAS-45657-B7R7Date:
- Westerby Private Pension (CAS-58612-P1X1)Complainant: Ms RRespondent: Westerby Trustee Services LimitedOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-58612-P1X1Date: