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ReAssure Stakeholder Pension Plan (CAS-83021-F1Y0)

Complainant: Mr M
Complaint Topic: Administration
Ref: CAS-83021-F1Y0
Outcome: Upheld
Appeal outcome: None
Respondent: ReAssure
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr M’s complaint is upheld and, to put matters right, ReAssure shall ensure that his Plan account is brought up to date. ReAssure shall ensure that Mr M is not financially disadvantaged by its maladministration. So, it shall arrange for contributions to be invested at the date they should have been. 

In addition, ReAssure shall pay Mr M £1,000 for the serious distress and inconvenience it has caused him.  

Complaint summary

Mr M has complained that ReAssure has failed to invest his contributions into the Plan. 

Mr M has said that his Plan account is underfunded by £6,453.78.

View determination

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