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The Old British Steel Pension Scheme (PO-20566)

Complainant: Mr C
Complaint Topic: Benefits: incorrect calculation
Ref: PO-20566
Outcome: Not upheld
Appeal outcome: None
Respondent: British Steel Pension Fund Trustee Limited
Open Trustees
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr C’s complaint and no further action is required by the Trustee or Open Trustees.

Complaint summary

Mr C has complained about the Early Retirement Factors (ERFs) applied to his pension, as he believes that they are unfair and incorrect. He thinks that the Trustee had not acted in the members’ best interests and believes that the information that the Trustee provided prior to his retirement was misleading.

View determination


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