The Old British Steel Pension Scheme (PO-20566)
Open Trustees
Ombudsman’s Determination
Outcome
I do not uphold Mr C’s complaint and no further action is required by the Trustee or Open Trustees.
Complaint summary
Mr C has complained about the Early Retirement Factors (ERFs) applied to his pension, as he believes that they are unfair and incorrect. He thinks that the Trustee had not acted in the members’ best interests and believes that the information that the Trustee provided prior to his retirement was misleading.
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