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The Halsey (Builders) Ltd Pension Scheme (PO-23597)

Complainant: Mr Y
Complaint Topic: Automatic enrolment
Ref: PO-23597
Outcome: Upheld
Appeal outcome: None
Respondent: B&CE
Halsey (Builders) Ltd
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr Y’s complaint is upheld and to put matters right the Employer shall pay Mr Y a further £500 for the additional distress he has suffered because of its inaction. It will provide B&CE with all the necessary information it requires to enable it to carry out a full and accurate loss/gain calculation.

If the calculation shows a loss the Employer and B&CE shall between them pay into Mr Y’s pension account the sum required to bring his unit holding to the correct level in such proportion as they agree between them. 

Complaint summary

Mr Y’s complaint, against the Employer and B&CE, is that:- 

  • The Employer has not paid one year’s worth of employee and employer contributions to his pension.  

  • In addition, from April 2018 incorrect contributions were made to his pension.  

  • He has not received compensation for the missing interest as previously agreed by the Employer. 

  • B&CE failed to tell him about this and did not report it to The Pensions Regulator (TPR). 

  • Both parties have taken too long to respond to and resolve this matter.

View determination


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  • NOW: Pensions Trust (CAS-58165-P0N1)
    Complainant: Miss S
    Respondent: Office Angels Limited
    NOW: Pensions
    Outcome: Not upheld
    Complaint Topic: Automatic enrolment
    Ref: CAS-58165-P0N1
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    Complainant: Mr N
    Respondent: NHS Business Services Authority
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