Namulas SIPP (PO-28652)
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by Namulas.
Complaint summary
Mr S complains that:-
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Namulas has been unable to confirm which Trust Deed and Rules (the Rules) are in force for the SIPP.
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Namulas has unilaterally changed the Rules. In particular, Mr S can no longer borrow against the SIPP or use an overdraft facility. In addition, Namulas is now able to force a sale of the SIPP’s asset, in order to pay its own fees.
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The SIPP asset has lost value. In particular, Namulas has tried to force a sale below market value.
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The SIPP fees are unreasonable. In particular, the SIPP asset was mis-sold to Mr S, as he was not made aware of the fees that would be applicable before he made the investment. He has also not been receiving a pension from the SIPP as Namulas has ceased collecting rent from the tenant.
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Namulas failed to carry out sufficient due diligence on the suitability of the SIPP when it commenced, and when the property was purchased in 2005.
View determination
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