Research Councils’ Pension Scheme (PO-39904)
Complainant: Mrs R
Complaint Topic: Benefits: incorrect calculation
Ref: PO-39904
Outcome: Not upheld
Appeal outcome: None
Respondent: JSS Pensions Administration
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by JSS.
Complaint summary
Mrs R has complained that JSS failed to inform her that further action was required after she had provided information to allow a change in the way that her three children’s pensions would be taxed. Mrs R argues that this has caused her financial detriment.
View determination
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