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Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-103235-H9C3
Outcome: Upheld
Respondent: Gunns Bakery
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Mrs E £1,000 for the serious ­distress and inconvenience it has caused her.

Complaint summary

Mrs E has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Mrs E has said that the missing contributions amounted to £408.91.

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