ICI Pension Fund (CAS-12873-V7D4)

Ombudsman’s Determination

Outcome

The complaint is not upheld because the redress offered by the Trustee is in line with what I would award in the circumstances, in recognition of the severe distress and inconvenience this situation has caused Mr H.

No further action is required by WTW.

Complaint summary

Mr H’s complaint concerns incorrect information he received from WTW regarding his benefit entitlement from the Fund. He argues that he relied on the information when making the decision to claim his pension from the Fund, instead of transferring his benefits to a personal pension plan (PPP). He asserts he has incurred a financial loss as a result.