Electronic Data Systems 1994 Scheme (CAS-35991-Q6G0)

Ombudsman’s Determination

Outcome

Mr T’s complaint against the Employer and Mercer is partly upheld. To put matters right for the part that is upheld, Mercer shall award Mr T £500 for the significant distress and inconvenience that he has suffered as a result of the maladministration. 

Complaint summary

Mr T has complained about the information that was provided as part of an Employer initiated Pension Increase Exchange (PIE) exercise.

Mr T has said that it was not made clear to him that there would be different increases to his pre and post 5 April 1988 Guaranteed Minimum Pension (GMP). This meant that his decision to take the PIE pension was based on incorrect information.