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​Ladbrokes Pension Plan (CAS-37159-M4B6)

Complainant: Ms T
Complaint Topic: Pension liberation
Ref: CAS-37159-M4B6
Outcome: Not upheld
Appeal outcome: None
Respondent: The Trustee of the Ladbrokes Pension Plan​
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint and no further action is required by the Trustee. 

Complaint summary

Ms T complained that the Trustee failed to carry out sufficient due diligence checks when transferring her benefits to the Boothbridge Pension Trust (BPT).

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