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Principal Civil Service Pension Scheme (CAS-43765-C7C4)

Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: CAS-43765-C7C4
Outcome: Not upheld
Appeal outcome: None
Respondent: MyCSP
The Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by MyCSP or the Cabinet Office.

Complaint summary

Mr R has complained that MyCSP provided misleading information that meant his potential retirement benefit entitlement could be reduced after transitioning into a new section of the Scheme.

View determination

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