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Universities Superannuation Scheme (CAS-45705-H0F4)

Complainant: Mrs N
Complaint Topic: Transfers: general
Ref: CAS-45705-H0F4
Outcome: Upheld
Appeal outcome: None
Respondent: Universities Superannuation Scheme Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is upheld against the USS because:  

  • The USS failed its duty of care to Mrs N, to reinstate her into the Scheme since 2014. 

  • This situation has caused Mrs N serious distress and inconvenience for which she shall receive an award. 

Complaint summary

Mrs N’s complaint concerns the transfer of her benefits currently held by the Teachers Pensions Scheme (TPS) to the Scheme. She would like her benefits transferred so that she can start receiving a pension, in relation to these benefits, from the Scheme.

View determination

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