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Aviva Personal Pension Plan (CAS-51069-J3T4)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-51069-J3T4
Outcome: Not upheld
Appeal outcome: None
Respondent: Aviva Life and Pensions UK Limited​
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by ​Aviva​.  

Complaint summary

Mr N complained that Aviva did not pay the agreed amount for his pension transfer to South Yorkshire Pensions Authority (SYPA). This is because Aviva was slow in sending him documentation to sign, which resulted in a delay, and a subsequent fall in the value of his fund.  

Mr N wants to be reimbursed for the difference between the initial amount he was quoted, and the final amount transferred to SYPA. 

View determination

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