Monsanto Pension Plan (CAS-53961-Q2N6)

Complainant: Mrs Y

Complaint Topic: Misquote/misinformation

Ref: CAS-53961-Q2N6

Outcome: Not upheld

Respondent: Law Debenture (the Trustee)
Capita Employee Benefits (Capita)

Type: Pension complaint or dispute

Date: 28 December 2023

Appeal: No

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee or Capita.

Mrs Y has complained:-

About the way her benefits were commuted to provide her with a Pension Commencement Lump Sum (PCLS). Mrs Y asserts that she has suffered a financial loss because the element of her pension that is subject to increases in payment was commuted first to provide the PCLS.
That she was provided with incorrect information prior to her retirement, which led her to choose a retirement option that has resulted in her being financially disadvantaged in retirement.

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