Royal London Personal Pension Plan (CAS-55550-R6C4)
Complainant: Mr R
Complaint Topic: Administration
Ref: CAS-55550-R6C4
Outcome: Not upheld
Appeal outcome: None
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by RL.
Complaint summary
Mr R complained that RL did not act on his request to initiate a pension contribution of £18,000 that he intended to make before the end of the 2019/20 tax year, and this led to a financial loss. He did not agree with RL’s proposal that it was only willing to redress the loss if he made the contribution of £18,000.
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