We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Local Government Pension Scheme (CAS-55734-B7S2)

Complainant: Mrs R
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-55734-B7S2
Outcome: Partly upheld
Respondent: Tower Hamlets Council
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs R’s complaint against the Council is partly upheld. To put matters right the Council shall pay Mrs R £1,000 in respect of the significant distress and inconvenience caused. 

Complaint summary

Mrs R complained that the Council quoted the widower’s pension that would be payable from the Scheme in the event of her death, but later confirmed lower benefits were payable. She said that the Council should honour the original widower’s pension it quoted, should she predecease her husband.

View determination

Download

Related decisions

  • Civil Service Pension Scheme (CAS-64555-S4Z2)
    Complainant: Mrs D
    Respondent: MyCSP
    The Cabinet Office
    Outcome: Upheld
    Complaint Topic: Benefits: incorrect calculation
    Ref: CAS-64555-S4Z2
    Date:
  • Kobusch UK Ltd Pension Scheme (CAS-39876-D8K9)
    Complainant: Mr Y
    Respondent: 20-20 Trustee Services Limited
    First Actuarial LLP
    Kobusch UK Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: incorrect calculation
    Ref: CAS-39876-D8K9
    Date:
View all decisions