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Local Government Pension Scheme (CAS-55734-B7S2)

Complainant: Mrs R
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-55734-B7S2
Outcome: Partly upheld
Respondent: Tower Hamlets Council
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs R’s complaint against the Council is partly upheld. To put matters right the Council shall pay Mrs R £1,000 in respect of the significant distress and inconvenience caused. 

Complaint summary

Mrs R complained that the Council quoted the widower’s pension that would be payable from the Scheme in the event of her death, but later confirmed lower benefits were payable. She said that the Council should honour the original widower’s pension it quoted, should she predecease her husband.

View determination


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